Guest Service Representative- Evening Shift

Renton, Washington

Evening Guest Services Representative needed for a transportation company in Renton

 

Job# ID: 14724

Pay Rate: $15hr

Location: Renton, WA

Hours: Evening Shift 4pm – 12am

Contract to Hire

 

 

Since the day it opened for business, our client has fostered a culture of safe driving, clean vehicles, uniformed drivers, and creative, caring service for its many guests.

 

Throughout the years, they have held a high standard for public service and maintaining low fares. They continue to offer safe, affordable, first-class ground transportation to meet the needs of the traveling public living in and visiting our beautiful region.

 

The Guest Service Representative will oversee a host of different tasks including determining guest requirements, answering inquiries, resolving problems and accurately entering data. While individual judgement may occasionally be required to complete tasks, some situations may need to be escalated to the Guest Experience Specialist Tier 3 or Guest Experience Supervisor on duty.

 

Responsibilities

  • Answer and book reservations as requested based on company procedures
  • Responsible for knowing company products and services and upselling when appropriate
  • Ability to identify, research, and resolve guest issues; strives for one-call-resolution
  • Maintains call center database by entering accurate information
  • Delegate abandoned calls when lead or supervisor are not available
  • Ability to route calls to appropriate resources, as needed
  • Follow-up customer contact when necessary
  • Required to note all guest contact when handling escalations or potential escalations
  • Available to work flexible hours – weekends, evenings, etc.
  • Book specialty reservations as needed.
  • Handle customer inquiries via web chat.
  • Verify vehicle availability for all specialty reservations.

 

Qualifications

  • Minimum High school diploma or general education degree (GED)
  • Pass a drug test
  • Prior call center experience preferred but not required
  • Available to work flexible hours – weekends, evenings, etc.
  • Ability to read, write and comprehend English fluently
  • Communicates effectively both orally and in writing – able to use professional grammar with minimal errors in company correspondence
  • Ability to add, subtract, multiply and divide in all units of measure
  • Provide positive communication and exercise patience
  • Maintain current knowledge of company procedures, products and services, and pricing methods

 

Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at http://www.parkerservices.com to review our full offering of temporary to direct hire job openings!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Contract-to-Hire

Category: Customer Service / Call Center

Reference ID: 14724

Date Posted: 03/07/2019

Start Date: 03/14/2019

Shortcut: http://jobs.parkerservices.com/wUddeV