Payment Processor Lead

Renton, Washington

Payment Processor Lead needed in Renton, WA

Job# ID: 15200

Pay Rate: $19.50

Start date: 4/22/19

Location: Renton, WA

Office hours are: 7am-7pm Monday-Saturday

Contract-to-hire opportunity

Our client, a key player in the effort to keep the region's traffic infrastructure moving, has opened a brand new customer support center in Renton, WA. Spearheaded by an award winning provider of transformative engineering and infrastructure solutions, this is an amazing opportunity to be a part of an effort that helps move thousands of commuters daily in the Puget Sound region.               

The Payment Processor Lead is responsible for providing daily supervision of Payment Processors to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving by assisting in managing daily payment processing operations through the utilization of resources and other data available.

Responsibilities:

  • Receives and processes customer mailed in check payment utilizing the back office system.
  • Performs daily close out procedures including deposit preparation.
  • Completes required reporting, recording individual completed daily work statistics.
  • Performs payment research when required.
  • Performs accurate cash, check, and credit card payment processing.
  • Documents customer interactions and actions in the database.
  • Researches and resolves customer issues.
  • Receives and processes account update requests from customers.
  • Performs as a call center CSR when required to handle call surges or to schedule requirements.
  • Makes outbound calls when requested.
  • Performs notice quality review activities when assigned.
  • Performs image review when required.
  • Performs data entry.
  • Helps other departments with their tasks when mailed in check processing volume is low.

Qualifications:

  • High school diploma or GED Certificate is required
  • 1-2 years of related experience as a Back Office Administrator; or equivalent combination of education and experience.
  • Ability to pass a criminal history check, credit check, and 11-panel drug screen
  • Prior customer service, retail, or call center experience preferred.
  • Outstanding verbal communication skills (phone etiquette).
  • Detail oriented, ability to multi-task, and highly organized.
  • Strong data entry and computer skills.
  • Ability to work independently.

Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at http://www.parkerservices.com to review our full offering of temp and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Contract-to-Hire

Category: Administrative

Reference ID: 15200

Date Posted: 03/12/2019

Start Date: 04/22/2019

Shortcut: http://jobs.parkerservices.com/CzsynD