Pay Rate: $13.00/hour
Why not Switch up your career with an opportunity at Nintendo of America! That’s right, the company that shaped most – if not all – of our childhood nostalgia is hiring at their headquarters in Redmond, WA.
Parker Staffing Services has been partnering with Nintendo of America for nearly 20 years, providing them with high quality seasonal and long-term talent to support their vital customer care and quality assurance teams. With the upcoming and exciting release of the Nintendo Switch console, we are working closely with the Nintendo of America Contact Center to hire Consumer Service Representatives to assist consumers with a variety of calls related to their Nintendo products.
What would make me an ideal candidate?
We’re looking for someone who harbors a love for Nintendo products. If you have that warm and fuzzy feeling when you think of characters like Mario, Kirby, and Samus Aran, we want to talk to you! A commitment to customer service and learning new technical skills are also key to being successful here, as Consumer Service Representatives can and will be adapting to new responsibilities and skills based on consumer demand.
What are my core duties in this role?
Consumer Service Representatives provide tier one network and troubleshooting support for Nintendo gaming systems. Additional responsibilities include but are not limited to:
- Assisting consumers (both adults and children) with setting up and/or using a wireless network with their Nintendo gaming system(s).
- Troubleshooting connection problems including walking consumers through network security settings and router settings.
- Answering consumer questions regarding the online features of their Nintendo game systems. This includes but is not limited to inquiries about:
- Network security
- Router settings
- Wi-Fi connection
- Additional online features
- Documenting and forwarding consumer comments and feedback, some of which may lead to developing solutions and resources for the department.
What requirements should I meet to be considered?
We ask that all candidates pass a pre-employment drug test and criminal background check. In addition, candidates must be able to work December 26th-31st, along with a willingness to work extra hours around all holidays, if needed. To be considered, candidates must also be free to work both weekend days, ad offer flexibility as schedules can change weekly. Nintendo and Parker also require all associates to sign a non-disclosure agreement upon hire.
Nintendo associates are also required to take a mandatory, consecutive eight-week break in service after 48 consecutive weeks on the job before they are eligible to return for another 48-week period.
Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at http://www.parkerservices.com to review our full offering of temporary to direct hire job openings!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.