Customer Service Representative

Seattle, Washington

Customer Service Specialist needed for a non-profit in Seattle

Job# ID: 14349

Pay Rate: $16.00 - $17.00 / hr

Location: Seattle, WA

4 month contract

 

This is an excellent opportunity to give back to the community, while adding a host of professional skills to your repertoire. As the Customer Service Specialist you will connect individuals seeking dental care with a provider that accepts (Apple Health) Medicaid. To be successful  requires empathy, a sharp mind, and a can-do attitude when it comes to problem-solving. 

This role provides a human touch when it is needed most, so a successful candidate will be highly customer-service oriented with great communication skills. We offer an environment in which every individual can learn, grow, and make a difference in the lives of our patients.

 

 

Responsibilities

  • Clear knowledge of product offerings, company policies and practices.
  • Analyze problems and provide information/solutions to customer questions via telephone and written correspondence.
  • Develop and maintain positive customer relations while thoroughly documenting inquiry outcomes for accurate tracking and analysis.
  • Ability to analyze data for accuracy and enter into CRM system
  • Coordinate with various departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Stay apprised of and maintain proficiency on all policies, guidelines and system functionalities.
  • Participate in meetings and training sessions in a positive, professional and open-minded manner.
  • Perform research on unclear items through use of available resources and provide options and solutions if applicable.
  • Escalate concerns in a professional manner, following proper channels.

 

 

 Qualifications

  • Highs school Diploma GED or equivalent required
  • 2+ years’ customer service experience preferred
  • Ability to meet deadlines and finish projects in a timely manner
  • Exhibit the company’s core values – Pioneering, Integrity, Invested, Ownership, and One Team

 

 

Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at http://www.parkerservices.com to review our full offering of temporary to direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 


Type: Contract

Category: Customer Service / Call Center

Reference ID: 14349

Date Posted: 09/16/2018

Start Date: 09/03/2018

End Date: 09/30/2018

Shortcut: http://jobs.parkerservices.com/XbDfD1