Customer Service Representative

Bothell, Washington

Customer Service Representative needed for medical supply company


Job# ID: 15244

Pay: $18hr

Location: Bothell

Contract to Hire, starts April 1st


If you are a dedicated and quick-thinking Customer Service Representative, our client wants to talk to you!

Our client provides life-sustaining Durable Medical Equipment (DME). DME provides therapeutic benefits to patients in need due to certain medical conditions and illnesses. Our client is a national leader in providing DME for the treatment of diabetes, wound care, and infant care. From its office in Bothell, WA, you will work directly with consumers, arranging orders, and working with insurance companies to ensure proper billing. This is the rare position where you play a direct role in the quality of your customers' lives.

You will be working along-side other self-motivated teammates who are detail-oriented, highly organized and eager to break into the medical equipment industry. With your positive attitude and exceptional communication skills, as well as a strong desire to excel, you will have the opportunity to grow and succeed in this role. This role directly connects with the customer and delivering on the customer experience, works collaboratively within the team and across the organization.




  • Manage high volume inbound and outbound calls to and from patients and referrals
  • Communicate quickly and professionally to customer questions and concerns
  • Gather patient demographics and billing information as needed to complete requested orders
  • Maintain customer records by clearly and consistently updating the database
  • Recommend additional products that may be necessary or available to the customer




  • 2 years of customer service experience required
  • 1 year of experience working in the medical field (patient access representative, patient insurance representative, medical biller etc) preferred
  • MS Office experience preferred with an emphasis on Word & Outlook
  • Call center phone etiquette experience a plus
  • Excellent verbal and written communication skills
  • Reliable transportation to Bothell



Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at to review our full offering of temp and direct hire job openings!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Type: Contract-to-Hire

Category: Customer Service / Call Center

Reference ID: 15244

Date Posted: 03/13/2019

Start Date: 04/02/2019