Client Engagement Specialist

Seattle, Washington

Client Engagement Specialist needed for renowned tech firm in Seattle

 

Job# ID: 14314

Pay Rate: $19.00 / hourly

Location: Downtown Seattle

Direct Hire

 

Are you a customer service guru looking to shape a more defined career path in one of the fastest growing industries in the nation?

The Client Engagement Specialist is responsible for connecting consumers with real estate professionals through phone, text, and email in an effective, efficient manner. This role is an incredible opportunity for upward mobility and career development with an excellent benefits package included.

Voted a best place to work by Glassdoor, Seattle Business Magazine, and The Puget Sound Business Journal, our client in the digital real estate space embraces two things above all else: creativity and transparency. Their major success started with their culture, an environment of collaboration, a willingness to try new ideas, and a bit of informality. Though they’ve grown massively in size and popularity, with over 1,200 employees and 140 million+ monthly visitors they remain close to their homegrown roots and values.

The headquarters are a very modern work space complete with all the amenities you would expect from today’s leading tech firms. This is a close knit team looking for candidates they can train up to higher positions over time.

 

 

Responsibilities

  • High volume call center 200+ calls per day, screening to prequalify leads (3-5 min conversations)
  • Collaborate with business partners and colleagues in a fast-paced team environment
  • Deepen consumer relationships by providing extraordinary and efficient quality
  • Provide feedback to improve overall customer happiness
  • Administrative support in a customer facing position

 

 

Qualifications

  • 2 years of customer service experience required (i.e. retail, call center, hospitality, sales)
  • Flexible schedule is required
  • Proficient use of web-based products, MS Office and SalesForce preferred
  • Ability to work early or late shifts and weekends plus holidays (40 hours a week)
  • Capacity to handle multiple tasks, prioritize effectively and set daily goals
  • Ability to work effectively in a rapidly changing environment
  • Someone who can work in a high-volume, fast-paced environment in a very dynamic company.
  • Strong communication skills through email, phone, text and personal interaction.
  • Familiarity with real estate industry a plus

 

Parker Staffing Services offers administrative, customer service, call center, and executive assistant job opportunities in the Seattle and Bellevue metro area. Parker has served as the staffing agency of choice for thousands for over three decades. Visit our employment opportunities page at http://www.parkerservices.com to review our full offering of temporary to direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Type: Direct-Hire

Category: Customer Service / Call Center

Reference ID: 14314

Date Posted: 07/08/2018

Start Date: 07/30/2018